Our business hours are 8:00 a.m. to 5:30 p.m. Pacific Standard Time. We also maintain an after hours voice mail so that you may leave a message if you prefer.
Individual Software Inc.
3049 Independence Drive, Suite E
Livermore, CA 94551
Phone: 925-734-6767
Fax: 925-734-8337
Individual Software Inc. has created this privacy policy to demonstrate our firm commitment to your privacy at ResumeMakerPro.com. Our goal is to be your trusted location on the Internet for creating, updating and storing your resume. When you visit ResumeMakerPro.com, you are providing personal information to Individual Software Inc. and we want you to be aware of how carefully we handle this information.
Anonymous Information
In the aggregate, we gather demographic and profile information about visits to our site collectively. This information is gathered anonymously and is not linked to you as an individual. This information provides summarized statistics such as how many people visit our site, which features are used most frequently, and which browsers are primarily used. This information assists us in diagnosing problems with our site and helps us deliver a better overall experience for you and other visitors.
Registration
At your request, we save your sign-in information as a piece of data, or cookie, on your computer so that each time you return you will not need to re-enter your registration information. This cookie is only used for sign-in purposes and does not track your movement through the site and is in no way linked to any personally identifiable information. At any time, you may turn off the "Automatically Sign-In" option on the Resume Center for your account and this cookie will be removed from your system immediately.
Personal Information
Due to the very personal nature of resume information, we understand how critical it is to keep your information confidential. You have complete control over what information you provide to ResumeMakerPro.com. We collect information that you voluntarily give us such as: name, address, phone numbers, e-mail address, web links and billing information via orders, product registration, e-mail or other direct contact from you, as well as all information that is contained on your resume(s) stored on this site. This information is used exclusively to create your resume and perform other services at your request. Individual Software is the sole owner of all the information entered at ResumeMakerPro.com and will not sell, share, or rent this information to any third parties, unless required to comply with a legal process such as a court order, subpoena or search warrant.
Password Protection
Your profile is password protected so that only you can access it. We recommend that you do not provide your password to anyone, as you are ultimately responsible for maintaining the secrecy of your account information. If you share a computer with someone else or are using a computer in a public location, remember to sign out and close your browser window when you have finished to ensure that others cannot access your personal information.
Public vs. Private
Once you have created a resume, you will have the option of choosing a Public or Private setting. The Private setting will prevent anyone other than you from viewing your online resume. The Public setting makes your online resume viewable by selected hiring employers. Although we use our best efforts to grant access to resumes only to appropriate people, we cannot guarantee that only these people will have access to your resume. At any time, you may reset the Public setting to Private, however, we are not responsible for the actions of any third parties that accessed your resume either while it is Public or Private.
E-mail Communications
Your e-mail address is used for the following communication. In every e-mail we send, it is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mail messages:
Security
The importance of security for your personally identifiable information is of utmost concern to us. We exercise great care in facilitating a secure transmission from your PC to our servers and go to extensive lengths to protect the loss, misuse or alteration of the information you provide. Individual Software owns and operates the servers used to host ResumeMakerPro.com exclusively. Your information is secured in a database behind a protective firewall, locked up and monitored in an alarmed building.
If you have selected to automatically renew your account each year, your credit card information will be encrypted and stored on our secure server in order to process future transactions. At any time, you may delete your account and all personal and credit card information will be removed from our system.
Other Web Sites
ResumeMakerPro.com may contain links to various career-related resources and Web sites. Additionally, ResumeMakerPro.com may offer co-branded Web sites which contain both the ResumeMaker and a partner's logo. Individual Software is not responsible for the privacy policies at these sites and we encourage you to review the privacy policies at these sites to understand exactly how they collect and use personally identifiable information.
Account Update or Removal
At any time, you may access your account to update your personal information by visiting and signing-in to ResumeMakerPro.com. If you would like to be completely removed from our database and no longer receive communication or service from ResumeMaker.com, then Delete your account. If you are having trouble accessing your account, please contact Individual Software's Customer Service department.
CUSTOMER SERVICE
Individual Software Inc.
3049 Independence Drive, Suite E
Livermore, CA 94551
Phone: 925-734-6767
Fax: 925-734-8337
E-mail: support@resumemaker.com
Business hours: 8:00am to 5:30pm (Pacific Standard Time)
Notification of Changes
If we plan to make significant changes to our privacy policy, we will post those changes to this privacy statement at least 30 days before they take effect. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can send e-mail to: management@resumemaker.com.
Acceptance of Terms
By using this site, you signify your assent to the terms of this site and to Individual Software's Privacy Policy. If you do not agree to this policy, then do not use this site.
